Coaching skills

IMPORTANT NOTE:

• It would be useful to have completed Module 2 – Identifying Coaching Opportunities, before starting this module. This module contains some material in common with the “Developing Great Questioning and Listening Skills” module in customer service.

IN THIS MODULE:

• Introductory task about coach to coachee communication and the 80/20 rule.
• Short lesson on listening featuring discussions on active and interactive listening.
• Discussion about barriers to effective listening and task allowing delegates to look internally to their personal barriers.
• Exercise on asking the right questions.
• “Coaching scenarios” card game – delegates act out a number of scenarios as both the coach and the coachee.

AIMS:

• To recognise and apply the key skills of coaching.
• To demonstrate a role in a coaching scenario.

Time

2 hours.

Group Size:

Ideally up to 12 people.

USEFUL FOR:

Those with management responsibility.

YOU’ll NEED:

• Trainer pack and handouts – available in downloads.
• “Coaching scenarios” cards – PDF version available in downloads or purchase professionally printed set from the training store.