These training materials are designed for HR professionals, managers, supervisors or anyone else that deals with grievances or needs an awareness of the grievance process. There are comprehensive trainer notes included, so they are easy to pick up and deliver, even with no prior training experience.
PLEASE NOTE: These are face-to-face classroom training materials, if you need virtual training materials suitable for online delivery, we can also supply these, please contact us for more information.
TRAINING COURSE CONTENTS:
These managing grievances training materials cover everything someone needs to know when managing grievances – identifying it, dealing with it in a timely way, and when it all gets complicated, having the confidence to follow a process including any investigation to reach a positive outcome.
Identifying issues early on is key to resolving them informally, but often managers don’t have the vision to see how this small concern can snowball for the employee raising it. Once formalised, grievances are time-consuming and stressful to all involved. They can stop a team in its tracks. So don’t be caught out!
MODULES IN THIS COURSE:
- An introduction to grievances
- The grievance process
- Grievance meetings and appeals
- Common grievances
- Problems during the grievance process
- Knowledge check
- Delegate handouts
- Scenario briefs
- Trainer notes for 7 modules
- Pre-course questions
- Feedback form
- Optional Presentation
POSTED TO YOU:
- “Consequences” activity cards
- “Meeting in a Muddle” activity cards
- “Banter or Bullying” activity cards
- A4 playing cards
*Activity card colours may differ from images shown.