The impact of self-esteem on customer service

IN THIS MODULE:

• A small group task identifying the differences between high and low self-esteem responses.
• An activity discussing the causes of low self-esteem and what can be done to raise it.

AIMS:

To discover how self-esteem is communicated and the impact on the customer.

TIME:

30 minutes.

Group Size:

12 people.

USEFUL FOR:

Staff of all levels, who have customer service responsibility.

YOU’ll NEED:

Trainer packs and handouts – optional PowerPoint included.

SEE SAMPLE FROM THIS MODULE