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A great customer service provider

About

IN THIS MODULE:

  • A short group discussion on the role of customer service strategies.
  • An exercise identifying the impact of the leadership team on customer service and identifying areas where they could improve.
  • “Fruit Salad”, an interactive game where delegates work together to match personality traits with different customer service environments.
  • A Discussion on the five key attributes of a great customer service provider.

AIMS:

  • To identify different leadership styles that impact customer service.
  • To discover the behaviours of employees delivering great customer service.
  • To outline the key fundamentals of a great customer service provider.

Time:

1 hour.

Group Size:

Ideally, 4-12 delegates per session. Training materials are fully reusable.

USEFUL FOR:

Staff of all levels, who have a customer facing role.

YOU’ll NEED

  • Trainer pack and handout – optional PowerPoint available.
  • “Fruit salad” activity cards and mats – free PDF version included with “training materials only” or select “training materials plus activity cards and mats” to have a professionally printed sets posted to you.

Downloads

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