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Grievance meetings and appeals

About

IN THIS MODULE:

  • A short introduction to informal resolution followed by a group discussion task on mediation.
  • A short session on conducting an investigation.
  • The “Meeting in a Muddle” game – a fun, energy filled activity on how to perform a formal grievance meeting.
  • An insightful activity highlighting the challenges of note taking and some top tips for improvement.
  • A short session teaching delegates about the appeals process.

AIMS:

  • Recognise the options available to resolve a grievance informally.
  • Identify the importance of keeping clear and accurate notes.

Time

1 hour and 5 minutes.

Group Size:

12 people.

USEFUL FOR:

Those with management responsibility.

YOU’ll NEED

  • Trainer pack and handouts – available in downloads.
  • ‘Meeting in a muddle’ activity cards – free PDF version available or professionally printed set available by selecting training materials plus props.
  • Pen and paper (or electronic device) for note taking activity.

Downloads

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