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The grievance process

About

IN THIS MODULE:

  • A discussion exercise on “The three-step grievance process”.
  • An example scenario following through a grievance claim.
  • An insightful look into the potholes and penalties associated with grievances.
  • “Consequences” – a fun activity with delegates working in teams to identify the different outcomes that could be associated with each grievance.

AIMS:

  • Identify the key aims of a grievance process.
  • Apply the steps required within a formal grievance process.

Time

1 hour and 10 minutes.

Group Size:

12 people.

USEFUL FOR:

Those with management responsibility.

YOU’ll NEED

  • Trainer pack and handouts – available in downloads.
  • ‘Consequences’ activity cards – free PDF version available in downloads or professionally printed set available if you select training materials plus props.
  • Timer – source your own or available if you select training materials plus props.

Downloads

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