Coaching skills

IN THIS MODULE:

• Introductory task about coach to coachee communication and the 80/20 rule.
• Short lesson on listening featuring discussions on active and interactive listening.
• Discussion about barriers to effective listening and task allowing delegates to look internally to their personal barriers.
• Exercise on asking the right questions.
• “Coaching scenarios” card game – delegates act out a number of scenarios as both the coach and the coachee.

AIMS:

• To recognise and apply the key skills of coaching.
• To demonstrate a role in a coaching scenario.

Time:

2 hours.

Group Size:

Ideally, 4-16 delegates per session.

USEFUL FOR:

Those with management responsibility.

YOU’ll NEED:

• Trainer pack and handouts – optional PowerPoint included.
• “Coaching scenarios” activity cards – PDF version (to print yourself) available with training materials only, or receive a professionally printed, high-gloss set by selecting training materials plus activity cards.

PLEASE NOTE:

It would be useful to have completed Module 2 – Identifying Coaching Opportunities, before starting this module. This module contains some material in common with the “Developing Great Questioning and Listening Skills” module in customer service.

FURTHER INFO:

• The training is designed to be participative and engaging to stimulate thinking and ideas. Line managers or HR professionals will both be able to easily pick up and deliver this material, no previous experience required.
• Materials will be instantly downloadable. Provided as a fully editable Word document and PowerPoint (if included).
• Available for download for 12-months in a secure online portal.