Coaching skills

Two hours of training materials that are designed to equip managers with coaching skills. Through interactive games and activities this module will help managers develop their communication style, explore different rules and coaching tools and well as looking at effective listening and questioning skills.

IN THIS MODULE:

• Introductory task about coach to coachee communication and the 80/20 rule.
• Short lesson on listening featuring discussions on active and interactive listening.
• Discussion about barriers to effective listening and task allowing delegates to look internally to their personal barriers.
• Exercise on asking the right questions.
• “Coaching scenarios” card game – delegates act out a number of scenarios as both the coach and the coachee.

AIMS:

• To recognise and apply the key skills of coaching.
• To demonstrate a role in a coaching scenario.

Time:

2 hours.

Group Size:

Ideally, 4-16 delegates per session. Training materials are fully reusable.

USEFUL FOR:

Those with management responsibility.

YOU’ll NEED:

• Trainer pack and handouts – optional PowerPoint included.
• “Coaching scenarios” activity cards – PDF version (to print yourself) available with training materials only, or receive a professionally printed high-gloss set by selecting training materials plus activity cards.

PLEASE NOTE:

It would be useful to have completed Module 2 – Identifying Coaching Opportunities, before starting this module. This module contains some material in common with the “Developing Great Questioning and Listening Skills” module in customer service.

SEE SAMPLE FROM THIS COURSE

FURTHER INFO:

• Training materials are instantly downloadable and delivered in Word format, fully editable.
• Available for download for 12-months in a secure online portal.
• This is module 4 from the coaching skills course. All modules can be delivered as stand-alone course unless otherwise specified.