Dealing with difficult issues

IN THIS MODULE:

• “Your Worst Scenario” exercise – an activity designed to highlight the different situations that each person might find difficult.
• The “Difficult Situation” card game – an engaging task that can be role-played to demonstrate how to approach a variety of challenges with staff.

AIMS:

To create strategies and practical techniques for dealing with difficult coaching issues.

Time:

40 minutes.

Group Size:

Ideally, 4-16 delegates per session.

USEFUL FOR:

These training materials are primarily designed for those with management responsibility, however, they could also be useful for someone who is taking on coaching/mentoring as part of their job role

YOU’ll NEED:

• Trainer pack and handouts – available in downloads.
• “Difficult Situation” activity cards – PDF version included with training materials only (you will need to print) or receive professionally printed set in the post by selecting training materials plus activity cards.

SEE SAMPLE FROM THIS MODULE

FURTHER INFO:

• Training materials are instantly downloadable and delivered in Word format, fully editable.
• Available for download for 12-months in a secure online portal.
• This is module 6 from the coaching skills course. All modules can be purchased and delivered as stand-alone modules, unless otherwise stated.