About
IN A NUTSHELL:
- An introduction to emotional intelligence testing.
- A group discussion on the effect of emotional intelligence on customer service in a given scenario.
- Two short group activities on empathy and apathy.
AIMS:
- To discuss the different factors involved in emotional intelligence.
- To identify how to use empathy with customers.
- To recognise customers’ needs and how we can use emotional intelligence to deliver good service.
TIME
1 hour.
Group Size:
Ideally up to 12 people per session. Training materials are fully reusable.
USEFUL FOR:
Staff of all levels, who have customer service responsibility.
YOU’ll NEED
- Trainer packs and handouts.
- Sticky notes. Source your own.
LANGUAGES:
If you would like these training materials translated into another language, please contact us for a quote.
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