Great communication skills

IN A NUTSHELL:

• An informative discussion on non-verbal behaviour and the messages it sends.
• A group session on how to maintain good verbal communication whilst in a conversation.
• The “Communication Challenge” – a card game where delegates compete to complete several communication challenges to win points and prizes for their team!

AIMS:

• To relate to effective verbal communication.
• To develop our awareness of non-verbal skills and learn how to use these to communicate more efficiently.

TIME:

1 hour.

Group Size:

Up to 12 people per session. Training materials are fully reusable.

USEFUL FOR:

Staff of all levels, who have customer service responsibility.

YOU’ll NEED:

• Trainer pack and delegate handouts.
• ‘Communication challenge’ activity cards.
• Sand timer/timer.
• Soft ball.

If you would like a professionally printed set of activity cards, a sand timer and soft ball posted to you, select ‘training materials plus cards, timer and ball’. If you select ‘training materials only’ you will receive a downloadable trainer pack, delegate handouts and a printable PDF version of the activity cards, you will not receive a soft ball or timer and will need to source these yourself.

LANGUAGES:

If you would like these training materials translated into another language, please contact us for a quote.

SEE SAMPLE FROM THIS COURSE