About
IN A NUTSHELL
- A short group discussion on the role of customer service strategies.
- An exercise identifying the impact of the leadership team on customer service and identifying areas where they could improve.
- “Fruit Salad”, an interactive game where delegates work together to match personality traits with different customer service environments.
- A Discussion on the five key attributes of a great customer service provider.
AIMS:
- To identify different leadership styles that impact customer service.
- To discover the behaviours of employees delivering great customer service.
- To outline the key fundamentals of a great customer service provider.
Time
1 hour.
Group Size:
12 people.
USEFUL FOR:
Staff of all levels, who have a customer facing role.
YOU’ll NEED
- Trainer pack and handout 3. Available in downloads.
- ‘Fruit salad’ activity cards and mats. A free PDF version is included with ‘training materials only’ (you need to print yourself) or select ‘training materials plus activity cards and mats’ to have professionally printed sets posted to you.
LANGUAGES:
If you need these training materials translated into another language, please contact us for a quote.
Add 5 more modules for a 5% discount!