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Introduction to great customer service

About

IN A NUTSHELL:

  • A quick group brainstorming exercise on having a customer service culture.
  • An exercise revealing the different viewpoints of delegates on customer expectation within the company.
  • A group task identifying the costs of good customer service vs bad customer service.
  • A discussion on how to recognise when great customer service is being delivered.

AIMS:

  • Discuss what customer service is and how a customer service culture is formed.
  • Indicate expectations of customers.
  • Identify why good customer service is critical for business success.

TIME:

1 hour.

GROUP SIZE:

12 people

USEFUL FOR:

Staff of all levels, who have a customer facing role.

YOU’ll NEED:

  • A4 Paper and coloured markers. You will need to source these.
  • Trainer pack and handouts. Available in downloads section.

LANGUAGES:

If you need these training materials translated into another language, contact us for a quote.

Downloads

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