Looking at communication skills

In this module:

• A fun drawing task in pairs highlighting the importance of effective communication.
• An insightful exercise on the importance of meeting and greeting.
• A group brainstorming session identifying common causes of miscommunication.
• An activity analysing delegate’s previous experiences to determine the causes of poor customer service.

Aims:

• To identify different methods of effective communication.
• To recognise barriers in communication and find solutions to overcome them.

Time:

1 hour, 15 minutes.

Group size:

Ideally, 4-16 people per session.

Useful for:

Those with a customer service responsibility.

You’ll need:

Trainer pack and handouts:

• Handout 4 – Communication exercise.
• Handout 5 – Meeting and greeting standards.
• Handout 6 – How we respond to and communicate with others.
• Handout 7 – How we interpret others.
• Blank sheets of A4 paper (you need to provide).

LANGUAGES:

If you need these training materials translated into another language, please contact us for a quote.