The impact of self-esteem on customer service

IN A NUTSHELL:

• A small group task identifying the differences between high and low self-esteem responses.
• An activity discussing the causes of low self-esteem and what can be done to raise it.

AIMS:

To discover how self-esteem is communicated and the impact on the customer.

TIME

30 minutes.

Group Size:

12 people. Training materials are fully reusable.

USEFUL FOR:

Staff of all levels, who have customer service responsibility.

YOU’ll NEED:

Trainer packs and handouts.

LANGUAGES:

If you would like these training materials translated into another language, please contact us for a quote.