The great telephone customer service game

IN A NUTSHELL:

The “Telephone Customer Service” card game – a fun on-your-feet game with delegates competing to win prizes by offering the best customer service solutions.

AIMS:

• To learn about the different ways in which we communicate over the telephone.
• To develop an understanding of phone etiquette and the mistakes we make on the phone.
• To understand how we can make an impact without being physically present.

TIME:

This exercise will take approximately 1 hour and 30 minutes. If you wish to reinforce the skills and provide plenty of discussion time, you can extend this to a 2 hour+ session as the game can be played again and again.

Group Size:

Approx. 12 people. Training materials are reusable.

USEFUL FOR:

Staff of all levels, who have customer service responsibility.

YOU’ll NEED:

• 13 felt pads – Source your own or available to purchase from the training store.
• 1 giant coloured dice – Source your own or available to purchase from the training store.
• 6 sets of ‘telephone customer service’ cards – Free, PDF version available in downloads or professionally printed sets available from the training store.
• 8 ‘we want to win’ cards – Free, PDF version available in downloads or professionally printed sets available from the training store.
• A copy of your own internal policy on telephone etiquette if you have one.
• Trainer packs and handouts. Available in downloads.

IMPORTANT NOTE:

If sourcing your own items, the colours on the dice must match the colours on the telephone customer service cards otherwise the exercise won’t work.

SEE SAMPLE FROM THIS MODULE

LANGUAGES:

If you need these training materials translated into another language, contact us for a quote.