Great communication skills

IN THIS MODULE:

• An informative discussion on non-verbal behaviour and the messages it sends.
• A group session on how to maintain good verbal communication whilst in a conversation.
• The “Communication Challenge” – a card game where delegates compete to complete several communication challenges to win points and prizes for their team!

AIMS:

• To relate to effective verbal communication.
• To develop our awareness of non-verbal skills and learn how to use these to communicate more efficiently.

TIME:

1 hour.

Group Size:

Ideally 4-12 people per session.

USEFUL FOR:

Staff of all levels, who have customer service responsibility.

YOU’ll NEED:

• Trainer packs and handouts – optional PowerPoint included.
• “Communication Challenge” activity cards – PDF version included with “training materials only” or select “training materials plus activity cards” to receive a professionally printed set through the post.
• Timer – source your own or select “training materials plus timer” to receive a glass sand timer through the post.
• Soft ball – source your own.

SEE SAMPLE FROM THIS MODULE