Bing webmaster

Great communication skills

About

IN THIS MODULE:

  • An informative discussion on non-verbal behaviour and the messages it sends.
  • A group session on how to maintain good verbal communication whilst in a conversation.
  • The “Communication Challenge” – a card game where delegates compete to complete several communication challenges to win points and prizes for their team!

AIMS:

  • To relate to effective verbal communication.
  • To develop our awareness of non-verbal skills and learn how to use these to communicate more efficiently.

TIME:

1 hour.

Group Size:

Ideally 4-12 people per session.

USEFUL FOR:

Staff of all levels, who have customer service responsibility.

YOU’ll NEED:

  • Trainer packs and handouts – optional PowerPoint included.
  • “Communication Challenge” activity cards – PDF version included with “training materials only” or select “training materials plus activity cards” to receive a professionally printed set through the post.
  • Timer – source your own or select “training materials plus timer” to receive a glass sand timer through the post.
  • Soft ball – source your own.

SEE SAMPLE FROM THIS MODULE

Downloads

 

Try our training for just £9!

New customers can choose any module on Training Wizard and pay just £9+VAT. To access this offer and receive fortnightly newsletters containing training trends and tips, use the button below to join our mailing list and we will instantly email you the discount code.

GET THAT £9 TRAINING!

Let’s talk about how Training Wizard can help you.