Grievance scenarios

IN THIS MODULE:

These training materials are based around fictional grievance scenarios in a busy, customer-facing workplace. Delegates will be asked to identify if they are genuine grievances, to consider if the information requires any investigation and to plan how they will conduct the grievance investigation – including at least six questions that will be asked during the investigation.

AIMS:

Learn how to face a grievance situation.

TIME:

1 hour.

GROUP SIZE:

12 people.

USEFUL FOR:

Those with management responsibility.

YOU’ll NEED

Trainer pack and handouts (including scenarios) – available in downloads.