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Looking at communication skills

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IN THIS MODULE:

  • A fun drawing task in pairs highlighting the importance of effective communication.
  • An insightful exercise on the importance of meeting and greeting.
  • A group brainstorming session identifying common causes of miscommunication.
  • An activity analysing delegate’s previous experiences to determine the causes of poor customer service.

AIMS:

  • To identify different methods of effective communication.
  • To recognise barriers in communication and find solutions to overcome them.

Time:

1 hour and 15 minutes.

Group Size:

Ideally, 4-12 delegates per session. Training materials are fully reusable.

USEFUL FOR:

Staff of all levels, who have a customer facing role.

YOU’ll NEED

  • Trainer pack and handout – optional PowerPoint included.
  • Blank sheets of A4 paper – you will need to supply this.

SEE SAMPLE FROM THIS MODULE

Downloads

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