Bing webmaster

The great telephone customer service game

About

IN THIS MODULE:

The “Telephone Customer Service” card game – a fun on-your-feet game with delegates competing to win prizes by offering the best customer service solutions.

AIMS:

  • To learn about the different ways in which we communicate over the telephone.
  • To develop an understanding of phone etiquette and the mistakes we make on the phone.
  • To understand how we can make an impact without being physically present.

TIME

This exercise will take approximately 1 hour and 30 minutes. If you wish to reinforce the skills and provide plenty of discussion time, you can extend this to a 2 hour+ session as the game can be played again and again.

Group Size:

Ideally, 4-12 people per session.

USEFUL FOR:

Staff of all levels, who have customer service responsibility.

YOU’ll NEED

  • A copy of your own internal policy on telephone etiquette if you have one.
  • Trainer packs and handouts – optional PowerPoint included.
  • 13 felt pads & 1 giant coloured dice – source your own or select “training materials plus activity cards, pads & dice” to receive items through the post.
  • 6 sets of “telephone customer service” activity cards & 8 “we want to win” activity cards – PDF version to print yourself included with “training materials only” or select “training materials plus activity cards, pads & dice” to receive items through the post.

IMPORTANT NOTE:

If sourcing your own items, the colours on the dice must match the colours on the telephone customer service cards otherwise the exercise won’t work.

SEE SAMPLE FROM THIS MODULE 

Downloads

  • TRAINING COURSE MATERIALS ONLY

    £49.00Add to basket

  • TRAINING COURSE MATERIALS PLUS ACTIVITY CARDS, PADS & DICE

    £75.00Add to basket

 

Try our training for just £9!

New customers can choose any module on Training Wizard and pay just £9+VAT. To access this offer and receive fortnightly newsletters containing training trends and tips, use the button below to join our mailing list and we will instantly email you the discount code.

GET THAT £9 TRAINING!

Let’s talk about how Training Wizard can help you.