The grievance process

IN THIS MODULE:

• A discussion exercise on “The three-step grievance process”.
• An example scenario following through a grievance claim.
• An insightful look into the potholes and penalties associated with grievances.
• “Consequences” – a fun activity with delegates working in teams to identify the different outcomes that could be associated with each grievance.

AIMS:

• Identify the key aims of a grievance process.
• Apply the steps required within a formal grievance process.

Time

1 hour and 10 minutes.

Group Size:

12 people.

USEFUL FOR:

Those with management responsibility.

YOU’ll NEED

• Trainer pack and handouts – available in downloads.
• ‘Consequences’ activity cards – free PDF version available in downloads or professionally printed set available if you select training materials plus props.
• Timer – source your own or available if you select training materials plus props.