Great communication skills

Did you know it takes less than seven seconds to form your first impression of someone? Considering this means you are judged before you’ve even opened your mouth – having good communication skills when working in any customer facing roll is a must. These one-hour training materials will show delegates how non-verbal behaviour (such as body language) can have a huge impact and then explore how to positively use both non-verbal and verbal communication.

IN THIS MODULE:

• An informative discussion on non-verbal behaviour and the messages it sends.
• A group session on how to maintain good verbal communication whilst in a conversation.
• The “Communication Challenge” – a card game where delegates compete to complete several communication challenges to win points and prizes for their team!

AIMS:

• To relate to effective verbal communication.
• To develop our awareness of non-verbal skills and learn how to use these to communicate more efficiently.

TIME:

1 hour.

Group Size:

Ideally 4-12 people per session.

USEFUL FOR:

Staff of all levels, who have customer service responsibility.

YOU’ll NEED:

• Trainer packs and handouts – optional PowerPoint included.
• “Communication Challenge” activity cards – PDF version included with “training materials only” or select “training materials plus activity cards and timer ” to receive a professionally printed set through the post.
• Timer – source your own or select “training materials plus activity cards and timer” to receive a glass sand timer through the post.
• Soft ball – source your own.

SEE SAMPLE FROM THIS MODULE

FURTHER INFO:

• Training materials are instantly downloadable and delivered in Word format, fully editable.
• Available for download for 12-months in a secure online portal.
• These training materials are designed for trainers who need to deliver training to either clients or to employees in their organisation based around developing coaching skills. If you are not a trainer, please view our materials for managers.
• This is module 8 from the customer service course. All modules can be purchased and delivered as stand-alone modules, unless otherwise stated.