About
IN THIS MODULE:
- A quick group brainstorming exercise on having a customer service culture.
- An exercise revealing the different viewpoints of delegates on customer expectation within the company.
- A group task identifying the costs of good customer service vs bad customer service.
- A discussion on how to recognise when great customer service is being delivered.
AIMS:
- Discuss what customer service is and how a customer service culture is formed.
- Indicate expectations of customers.
- Identify why good customer service is critical for business success.
TIME:
1 hour.
GROUP SIZE:
Ideally, 4-12 delegates per session. Training materials are reusable.
USEFUL FOR:
Staff of all levels, who have a customer facing role.
YOU’ll NEED
- Trainer pack and handouts – optional PowerPoint included.
- Paper and coloured markers. You will need to source these.
Add 5 more modules for a 5% discount!