Looking at communication skills

IN THIS MODULE:

• A fun drawing task in pairs highlighting the importance of effective communication.
• An insightful exercise on the importance of meeting and greeting.
• A group brainstorming session identifying common causes of miscommunication.
• An activity analysing delegate’s previous experiences to determine the causes of poor customer service.

AIMS:

• To identify different methods of effective communication.
• To recognise barriers in communication and find solutions to overcome them.

Time:

1 hour and 15 minutes.

Group Size:

Ideally, 4-12 delegates per session. Training materials are fully reusable.

USEFUL FOR:

Staff of all levels, who have a customer facing role.

YOU’ll NEED

• Trainer pack and handout – optional PowerPoint available.
• Blank sheets of A4 paper – you will need to supply this.