About
IN THIS MODULE:
- A small group task identifying the differences between high and low self-esteem responses.
- An activity discussing the causes of low self-esteem and what can be done to raise it.
AIMS:
To discover how self-esteem is communicated and the impact on the customer.
TIME
30 minutes.
Group Size:
Ideally, 4-12 delegates per session.
USEFUL FOR:
Staff of all levels, who have customer service responsibility.
YOU’ll NEED
Trainer packs and handouts. Available in downloads.
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