IN THIS MODULE:
- A small group task identifying the differences between high and low self-esteem responses.
- An activity discussing the causes of low self-esteem and what can be done to raise it.
To discover how self-esteem is communicated and the impact on the customer.
Ideally, 4-12 delegates per session.
Staff of all levels, who have customer service responsibility.
Trainer packs and handouts. Available in downloads.