Stereotypes and perception

IN THIS MODULE:

• An insightful exercise discussing the origin of stereotypes from Hollywood to Brazilian Popstars.
• A group brainstorming session to highlight the stereotypes that apply to people from all backgrounds.
• An optical illusion to demonstrate how perceptions can be incorrect followed by a discussion in small groups on the perceptions that each person has.

AIMS:

• Recognise how stereotypes are formed from our experiences and learning
• Indicate how our interactions can vary due to perceptions of status we apply to different people
• Give examples of the commercial impact to an organisation if we allow perceptions and stereotypes to go unchecked.

TIME:

1 hour.

Group Size:

Ideally, 4-12 people per session.

USEFUL FOR:

Staff of all levels, who have customer service responsibility.

YOU’ll NEED:

• Trainer packs and handouts – optional PowerPoint included.
• Sticky notes – you will need to supply your own.