Bing webmaster

A great customer service provider

About

IN THIS MODULE:

  • A short group discussion on the role of customer service strategies.
  • An exercise identifying the impact of the leadership team on customer service and identifying areas where they could improve.
  • “Fruit Salad”, an interactive game where delegates work together to match personality traits with different customer service environments.
  • A Discussion on the five key attributes of a great customer service provider.

AIMS:

  • To identify different leadership styles that impact customer service.
  • To discover the behaviours of employees delivering great customer service.
  • To outline the key fundamentals of a great customer service provider.

Time:

1 hour.

Group Size:

Ideally, 4-12 delegates per session. Training materials are fully reusable.

USEFUL FOR:

Staff of all levels, who have a customer facing role.

YOU’ll NEED

  • Trainer pack and handout – optional PowerPoint available.
  • “Fruit salad” activity cards and mats – free PDF version included with “training materials only” or select “training materials plus activity cards and mats” to have a professionally printed sets posted to you.

Downloads

Try our training for just £9!

New customers can choose any module on Training Wizard and pay just £9+VAT. To access this offer and receive fortnightly newsletters containing training trends and tips, use the button below to join our mailing list and we will instantly email you the discount code.

GET THAT £9 TRAINING!

Let’s talk about how Training Wizard can help you.