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The impact of self-esteem on customer service

About

IN THIS MODULE:

  • A small group task identifying the differences between high and low self-esteem responses.
  • An activity discussing the causes of low self-esteem and what can be done to raise it.

AIMS:

To discover how self-esteem is communicated and the impact on the customer.

TIME

30 minutes.

Group Size:

Ideally, 4-12 delegates per session.

USEFUL FOR:

Staff of all levels, who have customer service responsibility.

YOU’ll NEED

Trainer packs and handouts. Available in downloads.

Downloads

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